How it works
Submit pre-approvals or claims in a few clicks
Either through the Fetch vet portal, or where available directly through your PMS
Fetch checks your client's cover in 15 mins
Available after you & your client have set up Fast Claims and 9-5pm Weekdays, 9-3pm Sat, 9-1pm Sun AET
Your client pays their contribution in-app
Including their excess or remaining cover%, and any items not covered
Fetch pays you the full amount
Helpful info for Vets
How does insurance work?
Who's Fetch Pet Insurance?
How does Fetch cover work?
Does Fetch have waiting periods?
Does Fetch cover pre-existing conditions?
Are there any age limits to Fetch plans?
Are pre-existing conditions removed if they go away or are dormant for a long period?
How do I know how much benefit a customer has left?
How do pet insurance excesses and coverage work?
Does Fetch cover prescription medication?
Do you cover hereditary or genetic conditions?
Does Fetch cover complementary therapy?
Are routine preventative care expenses, such as vaccinations, covered by Fetch?
Are there any breed-specific conditions or exclusions to be aware of?
How do claims work?
Fast Claims - What does it mean, how does it work?
How do I submit a claim? What do I need?
How do I submit a pre-approval?
Does Fetch allow pre-approvals or pre-authorisation?
How can I see the progress of claims or pre-approvals?
How quickly are claims processed, and how long does it take for reimbursement?
How do you get in touch with me if additional information is required?
Are there any limitations on the number of claims or the amount of coverage per year?
How do claims for online pharmacy work?
What if I refer the customer’s pet somewhere else?
How do I?
How do claims payments work?
How do I get in touch with Fetch?
What do I do when you’re closed?
How do I speak to Fetch?
How do I give you feedback or ideas?
Fetch support team
HC
Dr Charlotte
Vet
AM
Dr Andrew
Vet
HC
Katrina
Vet Nurse
Annie
Vet Nurse
HC
Leanne
Vet Nurse
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Behaviour
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Food
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Physio
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Dental
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Board
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Lost pets
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Introduction to your pet’s Plan
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Pre-existing Conditions
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Waiting Periods
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