Cover as cool
as your cat
Australia's top-rated pet insurance* now for your cat & kitten!
4.9*
5.0*
Nala
Treatments
Vets
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Support
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20 Jan 23
Pending Vet
$2100.50 claim
Sydney Animal Hospital
Atopic Dermatitis
12 Nov 22 - 13 Nov 22
Paid
$5100.00 claim
Sydney Animal Hospital
Retinal Atrophy
9:41
Only the best care
Only the best care
💰
$30k cover every year, up to 100% or $0 excess, plus no sub-limits!
💝
Dental, Physio & Behaviour cover included (see PDS)
✅
Check pre-existing conditions for you up-front
⏭️
Skip waiting periods when you complete our in-app journey
All conditions included
All conditions included
Covered from whiskers to tail! We’ve got vet visits, diagnostics (think X-rays, MRIs, and blood tests), surgery. We cover all conditions that aren’t pre-existing, including vaccinatable diseases–where their protection's up-to-date. See PDS for more details.
🚻
Urinary Tract Infections (UTIs)
🚻
Urinary Tract Infections (UTIs)
🤧
Skin Allergies and Infections
🤧
Skin Allergies and Infections
💔
Heart disease
💔
Heart disease
🎗️
Cancer
🎗️
Cancer
🐾
Fractures and Injuries
🐾
Fractures and Injuries
🤮
Gastro
🤮
Gastro
🕒
Hyperthyroidism
🕒
Hyperthyroidism
🩸
Diabetes
🩸
Diabetes
💧
Chronic Kidney Disease (CKD)
💧
Chronic Kidney Disease (CKD)
🔎
Getting lost
🔎
Getting lost
🎓
Behavioural issues
🎓
Behavioural issues
🦷
Dental Disease
🦷
Dental Disease
🪳
Parasites
🪳
Parasites
🦠
FIV/FeLV
🦠
FIV/FeLV
👁️
Eye conditions
👁️
Eye conditions
👂
Ear Infections
👂
Ear Infections
📉
Pancreatitis
📉
Pancreatitis
🩻
Lymphoma
🩻
Lymphoma
🌬️
Asthma
🌬️
Asthma
🦴
Arthritis
🦴
Arthritis
"Really pleased with Fetch. Better value cover, and you can actually understand it."
Mini & Naomi
"Really pleased with Fetch. Better value cover, and you can actually understand it."
Mini & Naomi
"Really pleased with Fetch. Better value cover, and you can actually understand it."
Mini & Naomi
"I honestly haven't come across anyone with such comprehensive cover"
James & Kevin
"I was looking on all the major comparison sites Fetch stood out big time"
Chonk & Callum
Switching to Fetch?
Lots of our pets have switched to Fetch. If you're switching, we'd recommend:
Set your cat's Fetch cover to start in at least 2 weeks time
Complete Fetch pre-existing checks and skip wait periods
If you're happy with your Fetch cover, when it starts you can then cancel their previous pet insurance
Success, we’ll pay $3,900 to Sydney Animal Hospital now
Claims paid direct to your vet
Claims paid direct to your vet
To make vet trips (a little) easier, your vet can check cover with us before treatment and we can pay them directly.
Available after you've set up Fast Claims, when your vet allows direct payments, and during opening hours
Pet experts in
your pocket, 24/7
Pet experts in
your pocket, 24/7
Eaten something mysterious, or just not quite themselves? Let's figure it out.
Day or night, your veterinary team are just a tap away. Chat to us in-app, or call 24/7 for emergencies. No googling, no guesswork.
Annie
from Fetch
Hi there 👋
How can we help you?
Annie
from Fetch
Hi there 👋
How can we help you?
Help please 🙋
Question on my pet 🐾
I have an idea/feedback 💡
Help please 🙋
Question on my pet 🐾
I have an idea/feedback 💡
"Amazing staff. Very friendly. Happy that we've chosen Fetch"
Tank & Carlie
Pet parents of Fetch
Thank you for making Fetch the top-rated pet insurer on ProductReview.com at 4.9⭐️*
Rudy & Luke
The personalized experience with Fetch gives me a genuine sense of confidence that my boy Rudy will be well taken care of. Super easy to setup my policy through the Fetch app, plus easy to register Rudy’s vet history for waiting period waivers and fast claims. Charlotte was delightful to deal with through the live chat.
Jazz & Elliot
I’ve been looking for pet insurance for a while Fetch is the first that I feel really cares about your pet. The sign up was super easy and the cover was great for the price. Thank you Fetch team!
Mina & Naomi
Really pleased with the switch to Fetch so far. Better value cover, and you can actually understand it. Customer support was super knowledgeable (and local) when I had a query via the app. And love that they sync up with my vet so admin is all sorted ahead of time. Recommended.
Dash & Scott
Really love how easy Fetch has made insurance. The App makes cover completely transparent and claims super easy.
Chonk & Callum
I was looking at pet insurance products on all the major comparison sites and Fetch stood out big time. For my peace of mind and for my pup's health it was a no brainer to go with Fetch.
Ollie & Kate
Signed up to Fetch as it offers great customer service and personalised care, beyond just pet insurance. I found it good value too. Happy to know my puppy will be well looked after. 🐶❤️
Ollie & Dae
Game changer!
- Sleek, simple and aesthetic brand
- Great product - 100% coverage with no sub-limits ($30k)
- Awesome team - friendly, passionate and super responsive
- App with huge potential - already has great features to skip waiting periods, pre-existing condition check, etc.
Rudy & Luke
The personalized experience with Fetch gives me a genuine sense of confidence that my boy Rudy will be well taken care of. Super easy to setup my policy through the Fetch app, plus easy to register Rudy’s vet history for waiting period waivers and fast claims. Charlotte was delightful to deal with through the live chat.
Jazz & Elliot
I’ve been looking for pet insurance for a while Fetch is the first that I feel really cares about your pet. The sign up was super easy and the cover was great for the price. Thank you Fetch team!
Mina & Naomi
Really pleased with the switch to Fetch so far. Better value cover, and you can actually understand it. Customer support was super knowledgeable (and local) when I had a query via the app. And love that they sync up with my vet so admin is all sorted ahead of time. Recommended.
Dash & Scott
Really love how easy Fetch has made insurance. The App makes cover completely transparent and claims super easy.
Chonk & Callum
I was looking at pet insurance products on all the major comparison sites and Fetch stood out big time. For my peace of mind and for my pup's health it was a no brainer to go with Fetch.
Ollie & Kate
Signed up to Fetch as it offers great customer service and personalised care, beyond just pet insurance. I found it good value too. Happy to know my puppy will be well looked after. 🐶❤️
Ollie & Dae
Game changer!
- Sleek, simple and aesthetic brand
- Great product - 100% coverage with no sub-limits ($30k)
- Awesome team - friendly, passionate and super responsive
- App with huge potential - already has great features to skip waiting periods, pre-existing condition check, etc.
Pet parent Q&As
Who's Fetch pet insurance?
Hey 👋 we’re Fetch, a team of vets, techies, and insurance pros building amazing insurance 💚 and a go-to pet health app 📲. With experience caring for 1,000,000+ pets, all our team have backgrounds in pet health as vets or vet nurses, or with leading insurers around the world. We launched in 2023 and have already become the highest-rated pet insurance on ProductReview with a 4.9 ⭐️ rating.
We’re backed by a strong team of Aussie and international investors, including Airtree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).
Who's Fetch pet insurance?
Hey 👋 we’re Fetch, a team of vets, techies, and insurance pros building amazing insurance 💚 and a go-to pet health app 📲. With experience caring for 1,000,000+ pets, all our team have backgrounds in pet health as vets or vet nurses, or with leading insurers around the world. We launched in 2023 and have already become the highest-rated pet insurance on ProductReview with a 4.9 ⭐️ rating.
We’re backed by a strong team of Aussie and international investors, including Airtree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).
Who's Fetch pet insurance?
Hey 👋 we’re Fetch, a team of vets, techies, and insurance pros building amazing insurance 💚 and a go-to pet health app 📲. With experience caring for 1,000,000+ pets, all our team have backgrounds in pet health as vets or vet nurses, or with leading insurers around the world. We launched in 2023 and have already become the highest-rated pet insurance on ProductReview with a 4.9 ⭐️ rating.
We’re backed by a strong team of Aussie and international investors, including Airtree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).
How do pet insurance excesses and contributions work?
When you make a claim, you’ll need to pay an amount towards the claim, called your contribution. This includes your excess, the remaining cover percentage, and any items which your pet’s plan doesn't cover.
Excess: is the fixed amount you pay as part of your contribution towards a claim. You only pay once per condition. For example, a cruciate rupture with subsequent arthritis in the knee would be one condition with one excess.
Cover Percentage: is the amount Fetch covers after the excess is applied. For example, if you claim $1,000 with a $100 excess and 90% cover, you pay $190 ($100 excess + 10% of $900), and Fetch covers $810.
How it works: If your vet allows direct payments, and during opening hours, we can cover the invoice directly with them after you pay your contribution in-app. This includes the excess, cover percentage, non-covered items, and amounts over your limit. If you’ve paid the vet already, we’ll reimburse you. 💵
For more details and examples, check our PDS.
How do pet insurance excesses and contributions work?
When you make a claim, you’ll need to pay an amount towards the claim, called your contribution. This includes your excess, the remaining cover percentage, and any items which your pet’s plan doesn't cover.
Excess: is the fixed amount you pay as part of your contribution towards a claim. You only pay once per condition. For example, a cruciate rupture with subsequent arthritis in the knee would be one condition with one excess.
Cover Percentage: is the amount Fetch covers after the excess is applied. For example, if you claim $1,000 with a $100 excess and 90% cover, you pay $190 ($100 excess + 10% of $900), and Fetch covers $810.
How it works: If your vet allows direct payments, and during opening hours, we can cover the invoice directly with them after you pay your contribution in-app. This includes the excess, cover percentage, non-covered items, and amounts over your limit. If you’ve paid the vet already, we’ll reimburse you. 💵
For more details and examples, check our PDS.
How do pet insurance excesses and contributions work?
When you make a claim, you’ll need to pay an amount towards the claim, called your contribution. This includes your excess, the remaining cover percentage, and any items which your pet’s plan doesn't cover.
Excess: is the fixed amount you pay as part of your contribution towards a claim. You only pay once per condition. For example, a cruciate rupture with subsequent arthritis in the knee would be one condition with one excess.
Cover Percentage: is the amount Fetch covers after the excess is applied. For example, if you claim $1,000 with a $100 excess and 90% cover, you pay $190 ($100 excess + 10% of $900), and Fetch covers $810.
How it works: If your vet allows direct payments, and during opening hours, we can cover the invoice directly with them after you pay your contribution in-app. This includes the excess, cover percentage, non-covered items, and amounts over your limit. If you’ve paid the vet already, we’ll reimburse you. 💵
For more details and examples, check our PDS.
Does pet insurance cover pre-existing conditions?
Unfortunately, we can’t cover pre-existing conditions 🙁. These could be any injury, illness, behavioural problem, or other issue that started before your pet’s cover is active (including in any waiting periods ⏱️). This could also include any signs or symptoms you noticed, even if the condition has yet to be seen or diagnosed by a vet.
Pre-existing conditions could include hereditary or congenital conditions, as well as bilateral conditions or linked conditions which are related to other conditions, for example, arthritis following joint damage.
Why doesn’t Fetch cover pre-existing conditions?
Like most pet insurers, we can’t cover pre-existing conditions because our cover and pricing are set at a rate that assumes your pet has the usual chance of having any issues for their breed, not if they already have them. However, we’d like to be able to design a product that could cover pre-existing conditions in the future.
When will I find out about my pet’s pre-existing conditions?
The great thing about Fetch, is our Fast Claims ⚡️ process, where we check for any pre-existing conditions with your vets so you know this upfront, rather than at claim time. Once Fast Claims have been set up and if we’ve also got your vet's payment details, we can check your claims quickly and pay the entire invoice directly to your vet. You only have to pay us your excess and contribution (including any excluded items).
Where can I see my pet’s pre-existing conditions?
You’ll be able to see these and any linked conditions in the plan section of your app.
How does Fetch determine pre-existing conditions?
We base this primarily on your vet notes and we look at pre-existing conditions on a true ‘cause and effect’ basis, rather than just excluding things because they are the same sign or symptom, or happened a few times.
What are some examples of pre-existing conditions for pets?
Seasonal allergies 🤧: If a pet requires treatment every spring for a seasonal skin condition, it is considered pre-existing.
Cushing's disease: Once diagnosed, the condition becomes ongoing and is likely to require lifelong treatment.
Limping following a jump from a car: if the limping is found to be due to a ruptured cruciate which happened when your pet jumped from the car, the ruptured cruciate and any other related issues like arthritis in the joint would be pre-existing. If it was a one off sprain which healed, it wouldn’t be pre-existing.
Behavioural issues: Unfortunately any previous behavioural issues, even if temporary, mean we can’t provide behavioural cover. See more here.
Dental disease: If your vet has noticed dental disease, we won’t be able to offer dental cover. Dental cover doesn’t impact other issues in the mouth (like tumours, or fractures) as long as they are unrelated to dental disease or pre-existing dental problems, see more here.
Elbow Arthritis: Even if diagnosed at an early stage when no treatment is required, the presence of arthritis in a particular location will progress so the condition is pre-existing.
Hip dysplasia: Diagnosed before taking out a plan or during waiting periods, it won't be covered, including related conditions like arthritis in the hips.
What are some conditions that aren't considered pre-existing?
Vomiting from eating something on a walk: If your dog ate something on a walk and became sick before your pet's plan started, it’s not considered pre-existing if it happens again after the plan starts.
Diarrhoea from overeating: As long as it didn’t lead to permanent damage, it’s not considered pre-existing.
If there’s anything else you’d like to know, or if we can be clearer on anything, please let us know!
Does pet insurance cover pre-existing conditions?
Unfortunately, we can’t cover pre-existing conditions 🙁. These could be any injury, illness, behavioural problem, or other issue that started before your pet’s cover is active (including in any waiting periods ⏱️). This could also include any signs or symptoms you noticed, even if the condition has yet to be seen or diagnosed by a vet.
Pre-existing conditions could include hereditary or congenital conditions, as well as bilateral conditions or linked conditions which are related to other conditions, for example, arthritis following joint damage.
Why doesn’t Fetch cover pre-existing conditions?
Like most pet insurers, we can’t cover pre-existing conditions because our cover and pricing are set at a rate that assumes your pet has the usual chance of having any issues for their breed, not if they already have them. However, we’d like to be able to design a product that could cover pre-existing conditions in the future.
When will I find out about my pet’s pre-existing conditions?
The great thing about Fetch, is our Fast Claims ⚡️ process, where we check for any pre-existing conditions with your vets so you know this upfront, rather than at claim time. Once Fast Claims have been set up and if we’ve also got your vet's payment details, we can check your claims quickly and pay the entire invoice directly to your vet. You only have to pay us your excess and contribution (including any excluded items).
Where can I see my pet’s pre-existing conditions?
You’ll be able to see these and any linked conditions in the plan section of your app.
How does Fetch determine pre-existing conditions?
We base this primarily on your vet notes and we look at pre-existing conditions on a true ‘cause and effect’ basis, rather than just excluding things because they are the same sign or symptom, or happened a few times.
What are some examples of pre-existing conditions for pets?
Seasonal allergies 🤧: If a pet requires treatment every spring for a seasonal skin condition, it is considered pre-existing.
Cushing's disease: Once diagnosed, the condition becomes ongoing and is likely to require lifelong treatment.
Limping following a jump from a car: if the limping is found to be due to a ruptured cruciate which happened when your pet jumped from the car, the ruptured cruciate and any other related issues like arthritis in the joint would be pre-existing. If it was a one off sprain which healed, it wouldn’t be pre-existing.
Behavioural issues: Unfortunately any previous behavioural issues, even if temporary, mean we can’t provide behavioural cover. See more here.
Dental disease: If your vet has noticed dental disease, we won’t be able to offer dental cover. Dental cover doesn’t impact other issues in the mouth (like tumours, or fractures) as long as they are unrelated to dental disease or pre-existing dental problems, see more here.
Elbow Arthritis: Even if diagnosed at an early stage when no treatment is required, the presence of arthritis in a particular location will progress so the condition is pre-existing.
Hip dysplasia: Diagnosed before taking out a plan or during waiting periods, it won't be covered, including related conditions like arthritis in the hips.
What are some conditions that aren't considered pre-existing?
Vomiting from eating something on a walk: If your dog ate something on a walk and became sick before your pet's plan started, it’s not considered pre-existing if it happens again after the plan starts.
Diarrhoea from overeating: As long as it didn’t lead to permanent damage, it’s not considered pre-existing.
If there’s anything else you’d like to know, or if we can be clearer on anything, please let us know!
Does pet insurance cover pre-existing conditions?
Unfortunately, we can’t cover pre-existing conditions 🙁. These could be any injury, illness, behavioural problem, or other issue that started before your pet’s cover is active (including in any waiting periods ⏱️). This could also include any signs or symptoms you noticed, even if the condition has yet to be seen or diagnosed by a vet.
Pre-existing conditions could include hereditary or congenital conditions, as well as bilateral conditions or linked conditions which are related to other conditions, for example, arthritis following joint damage.
Why doesn’t Fetch cover pre-existing conditions?
Like most pet insurers, we can’t cover pre-existing conditions because our cover and pricing are set at a rate that assumes your pet has the usual chance of having any issues for their breed, not if they already have them. However, we’d like to be able to design a product that could cover pre-existing conditions in the future.
When will I find out about my pet’s pre-existing conditions?
The great thing about Fetch, is our Fast Claims ⚡️ process, where we check for any pre-existing conditions with your vets so you know this upfront, rather than at claim time. Once Fast Claims have been set up and if we’ve also got your vet's payment details, we can check your claims quickly and pay the entire invoice directly to your vet. You only have to pay us your excess and contribution (including any excluded items).
Where can I see my pet’s pre-existing conditions?
You’ll be able to see these and any linked conditions in the plan section of your app.
How does Fetch determine pre-existing conditions?
We base this primarily on your vet notes and we look at pre-existing conditions on a true ‘cause and effect’ basis, rather than just excluding things because they are the same sign or symptom, or happened a few times.
What are some examples of pre-existing conditions for pets?
Seasonal allergies 🤧: If a pet requires treatment every spring for a seasonal skin condition, it is considered pre-existing.
Cushing's disease: Once diagnosed, the condition becomes ongoing and is likely to require lifelong treatment.
Limping following a jump from a car: if the limping is found to be due to a ruptured cruciate which happened when your pet jumped from the car, the ruptured cruciate and any other related issues like arthritis in the joint would be pre-existing. If it was a one off sprain which healed, it wouldn’t be pre-existing.
Behavioural issues: Unfortunately any previous behavioural issues, even if temporary, mean we can’t provide behavioural cover. See more here.
Dental disease: If your vet has noticed dental disease, we won’t be able to offer dental cover. Dental cover doesn’t impact other issues in the mouth (like tumours, or fractures) as long as they are unrelated to dental disease or pre-existing dental problems, see more here.
Elbow Arthritis: Even if diagnosed at an early stage when no treatment is required, the presence of arthritis in a particular location will progress so the condition is pre-existing.
Hip dysplasia: Diagnosed before taking out a plan or during waiting periods, it won't be covered, including related conditions like arthritis in the hips.
What are some conditions that aren't considered pre-existing?
Vomiting from eating something on a walk: If your dog ate something on a walk and became sick before your pet's plan started, it’s not considered pre-existing if it happens again after the plan starts.
Diarrhoea from overeating: As long as it didn’t lead to permanent damage, it’s not considered pre-existing.
If there’s anything else you’d like to know, or if we can be clearer on anything, please let us know!
How do pet insurance waiting periods work?
A waiting period ⏱️ is the period of time you'll need to wait for your pet's cover to begin after their plan starts.
Fetch Pet insurance waiting periods
At Fetch, we have specific waiting periods for different types of cover:
Injuries (e.g., a broken leg from a fall or a cut paw): 48 hours
Illnesses (e.g., a tumor or kidney disease): 30 days
Specific Conditions (Cruciate Ligaments, Patellar Luxation, Hip Dysplasia, Elbow Dysplasia, BOAS, Cherry Eye): 90 days
Skip waiting periods with Fetch ⏭️
Fetch allows you to skip the waiting periods through a simple in-app process. 📲 After signing up, follow the instructions so we can check your pet looks healthy. If everything checks out, we can skip the waiting periods for your pet. ✅ We typically complete this review within 1 working day.
In the cover section of your app, you can see the countdown of waiting periods and when they’re skipped.
Fast Claims and pre-existing condition checks 👩⚕️
Waiting periods are separate from checks for pre-existing conditions. These conditions might still be excluded as a pet could appear healthy but have underlying or ongoing issues.
Fetch offers an upfront check for pre-existing conditions. After signing up, let us know your vet's details in the app. We’ll contact them for your pet's records and inform you of any pre-existing conditions that aren’t covered. This process usually takes a few weeks depending on when we hear back from your vets.
How do pet insurance waiting periods work?
A waiting period ⏱️ is the period of time you'll need to wait for your pet's cover to begin after their plan starts.
Fetch Pet insurance waiting periods
At Fetch, we have specific waiting periods for different types of cover:
Injuries (e.g., a broken leg from a fall or a cut paw): 48 hours
Illnesses (e.g., a tumor or kidney disease): 30 days
Specific Conditions (Cruciate Ligaments, Patellar Luxation, Hip Dysplasia, Elbow Dysplasia, BOAS, Cherry Eye): 90 days
Skip waiting periods with Fetch ⏭️
Fetch allows you to skip the waiting periods through a simple in-app process. 📲 After signing up, follow the instructions so we can check your pet looks healthy. If everything checks out, we can skip the waiting periods for your pet. ✅ We typically complete this review within 1 working day.
In the cover section of your app, you can see the countdown of waiting periods and when they’re skipped.
Fast Claims and pre-existing condition checks 👩⚕️
Waiting periods are separate from checks for pre-existing conditions. These conditions might still be excluded as a pet could appear healthy but have underlying or ongoing issues.
Fetch offers an upfront check for pre-existing conditions. After signing up, let us know your vet's details in the app. We’ll contact them for your pet's records and inform you of any pre-existing conditions that aren’t covered. This process usually takes a few weeks depending on when we hear back from your vets.
How do pet insurance waiting periods work?
A waiting period ⏱️ is the period of time you'll need to wait for your pet's cover to begin after their plan starts.
Fetch Pet insurance waiting periods
At Fetch, we have specific waiting periods for different types of cover:
Injuries (e.g., a broken leg from a fall or a cut paw): 48 hours
Illnesses (e.g., a tumor or kidney disease): 30 days
Specific Conditions (Cruciate Ligaments, Patellar Luxation, Hip Dysplasia, Elbow Dysplasia, BOAS, Cherry Eye): 90 days
Skip waiting periods with Fetch ⏭️
Fetch allows you to skip the waiting periods through a simple in-app process. 📲 After signing up, follow the instructions so we can check your pet looks healthy. If everything checks out, we can skip the waiting periods for your pet. ✅ We typically complete this review within 1 working day.
In the cover section of your app, you can see the countdown of waiting periods and when they’re skipped.
Fast Claims and pre-existing condition checks 👩⚕️
Waiting periods are separate from checks for pre-existing conditions. These conditions might still be excluded as a pet could appear healthy but have underlying or ongoing issues.
Fetch offers an upfront check for pre-existing conditions. After signing up, let us know your vet's details in the app. We’ll contact them for your pet's records and inform you of any pre-existing conditions that aren’t covered. This process usually takes a few weeks depending on when we hear back from your vets.
How do I submit a pet insurance claim?
Start new claim: In-app 📲, go to treatments, and click ‘new claim’. Let us know which vet your pet visited. You can track progress in-app, and we’ll notify you if we need more info.
We contact your vet: We’ll email your vet to upload the invoice and clinical notes to our portal.
Process claim: If Fast Claims is set up, it’s within opening hours, and your vet allows direct payments, we can work out cover in 15 minutes while you’re at the vet. You pay your contribution in-app, and we’ll transfer the full invoice to your vet. Otherwise, we can pay you the covered amount after your contribution.
How do I submit a pet insurance claim?
Start new claim: In-app 📲, go to treatments, and click ‘new claim’. Let us know which vet your pet visited. You can track progress in-app, and we’ll notify you if we need more info.
We contact your vet: We’ll email your vet to upload the invoice and clinical notes to our portal.
Process claim: If Fast Claims is set up, it’s within opening hours, and your vet allows direct payments, we can work out cover in 15 minutes while you’re at the vet. You pay your contribution in-app, and we’ll transfer the full invoice to your vet. Otherwise, we can pay you the covered amount after your contribution.
How do I submit a pet insurance claim?
Start new claim: In-app 📲, go to treatments, and click ‘new claim’. Let us know which vet your pet visited. You can track progress in-app, and we’ll notify you if we need more info.
We contact your vet: We’ll email your vet to upload the invoice and clinical notes to our portal.
Process claim: If Fast Claims is set up, it’s within opening hours, and your vet allows direct payments, we can work out cover in 15 minutes while you’re at the vet. You pay your contribution in-app, and we’ll transfer the full invoice to your vet. Otherwise, we can pay you the covered amount after your contribution.
How does Fetch Fast Claims work?
Fetch Fast Claims ⚡️ is designed to make the claims process quick and easy for you and your vet. Here’s how it works:
Assess health history: When you first join Fetch, let us know your pet’s vets (including any previous vets) and we can check their health history to identify any pre-existing conditions. This helps you know your pet’s cover upfront.
Direct payments to vets: If your vet supports direct payments, Fetch can pay the entire invoice to your vet. You only need to pay your contribution (including any excluded items) in-app first. Fetch doesn’t charge any fees for this service, and we can pay your vet in real-time, depending on their bank.
Quick processing: Claims are checked and paid in just 15 minutes, during opening hours and once all necessary information is provided.
How does Fetch Fast Claims work?
Fetch Fast Claims ⚡️ is designed to make the claims process quick and easy for you and your vet. Here’s how it works:
Assess health history: When you first join Fetch, let us know your pet’s vets (including any previous vets) and we can check their health history to identify any pre-existing conditions. This helps you know your pet’s cover upfront.
Direct payments to vets: If your vet supports direct payments, Fetch can pay the entire invoice to your vet. You only need to pay your contribution (including any excluded items) in-app first. Fetch doesn’t charge any fees for this service, and we can pay your vet in real-time, depending on their bank.
Quick processing: Claims are checked and paid in just 15 minutes, during opening hours and once all necessary information is provided.
How does Fetch Fast Claims work?
Fetch Fast Claims ⚡️ is designed to make the claims process quick and easy for you and your vet. Here’s how it works:
Assess health history: When you first join Fetch, let us know your pet’s vets (including any previous vets) and we can check their health history to identify any pre-existing conditions. This helps you know your pet’s cover upfront.
Direct payments to vets: If your vet supports direct payments, Fetch can pay the entire invoice to your vet. You only need to pay your contribution (including any excluded items) in-app first. Fetch doesn’t charge any fees for this service, and we can pay your vet in real-time, depending on their bank.
Quick processing: Claims are checked and paid in just 15 minutes, during opening hours and once all necessary information is provided.
Do I need to the use Fetch app?
To use your pet’s plan you’ll need the Fetch app 📲, here you can:
📄 See and manage plan documents (including PDS)
🐾 Update you and your pet's details
⏳ Skip wait periods and set up Fast Claims
📋 Submit and track claims
🏥 Update vet details
💬 Contact us or our 24/7 pet emergency line
Do I need to the use Fetch app?
To use your pet’s plan you’ll need the Fetch app 📲, here you can:
📄 See and manage plan documents (including PDS)
🐾 Update you and your pet's details
⏳ Skip wait periods and set up Fast Claims
📋 Submit and track claims
🏥 Update vet details
💬 Contact us or our 24/7 pet emergency line
Do I need to the use Fetch app?
To use your pet’s plan you’ll need the Fetch app 📲, here you can:
📄 See and manage plan documents (including PDS)
🐾 Update you and your pet's details
⏳ Skip wait periods and set up Fast Claims
📋 Submit and track claims
🏥 Update vet details
💬 Contact us or our 24/7 pet emergency line
Good vibes only
🧑🔧 Flat fee
We keep a flat fee to support your pets plan, so we don't make money by not paying out claims
🛍️ No Haggle
We hate haggling at renewal too - so we just give you the actual price
⏱️ Cancel anytime
As your pet's plan is monthly, you can cancel anytime, no fees and we'll refund you any remaining days