Financial Services Guide
Financial Services Guide
Applies from 1 May 2023
Introduction and who we are
Fetch Pet Health Pty Ltd (ABN 48 651 642 189) is a pet health business and insurance agent licensed under our Australian Financial Services Licence (AFSL 540762).
References in this Financial Services Guide FSG to 'we', 'our', or 'us' refer to Fetch.
We're responsible for this FSG. We act for Pacific International Insurance (ABN 83 169 311 193, AFSL: 523921) to provide general advice, deal in pet insurance, and manage claims made under the product.
The plan is underwritten by Pacific International Insurance (PO Box 550, Kotara, NSW 2289 or phone 1300 009 332)., and you'll need to consider your needs and financial situation. You should also read our Target Market Determination (TMD).
Purpose of this Financial Services Guide
The purpose of this FSG is to help you make an informed decision about the services we offer and can provide to you. It was prepared on and is effective from 1 May 2023. This FSG contains information about:
the services we provide;
how we and others are remunerated in relation to those services;
how complaints are dealt with;
how we respect your privacy; and
how to contact us
Before purchasing any financial product through us, you should read the Product Disclosure Statement (PDS) This contains information to help you make an informed decision about whether to buy the product. Any advice we give you about pet insurance will be general only and won't consider your personal objectives, financial situation or needs. You need to determine whether our product meets your and your pet's needs.
How we're paid
When you purchase a Fetch insurance plan, you'll be charged a premium based on your risk profile and circumstances. The total amount you pay is the premium plus any relevant Stamp Duty, GST and other government charges, taxes, fees and levies. For more information, see the T&Cs of your PDS.
If you take out a Fetch insurance plan, Pacific International pays Fetch a commission of 25% of the premium (exclusive of government charges), which is included as part of your premium. The commission is also paid on any variations to the plan and on renewal.
Who we pay
Where you've been referred to us by a third party, including your vet or breeder, we may pay them a fee (a proportion of our commission). We pay our staff and representatives an annual salary for their services and they may also receive bonuses or other incentives and rewards based on their performance relating to our business performance.
Professional indemnity insurance
Under the requirements of the Corporations Act, Fetch has professional indemnity insurance, which covers its products and services and the services provided by its representatives. This insurance meets the requirements for compensation arrangements under s912B of the Corporations Act 2001 (Cth).
Complaints
If you're not happy, we're not happy. If you have a complaint about any aspect of our product or our service, please chat to us in-app here or email at support@fetchpet.au.
You'll hear back from us within 1 working day. We'll try to resolve things quickly, but if we can't, we'll update you every 10 days. We'll do everything we can to resolve your complaint within 30 days.
If we can't resolve your complaint or if you are unhappy with the outcome, you can get an external review from the Australian Financial Complaints Authority. You can contact AFCA by calling 1800 931 678, emailing info@afca.org.au or visiting www.afca.org.au.
Your privacy
Fetch & Pacific will handle your personal information per the Australian Privacy Act and their respective privacy policies. Please see our Privacy Statement for more information
If you have any questions or a complaint about our handling of your personal information, or if you believe that your privacy has been breached, please contact us here.
If you're not satisfied with our response, you can refer your complaint to either the Office of the Australian Information Commissioner or the Australian Financial Complaints Authority (AFCA). You can contact AFCA by calling 1800 931 678, emailing info@afca.org.au, mailing Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001 or visiting www.afca.org.au.
Introduction and who we are
Fetch Pet Health Pty Ltd (ABN 48 651 642 189) is a pet health business and insurance agent licensed under our Australian Financial Services Licence (AFSL 540762).
References in this Financial Services Guide FSG to 'we', 'our', or 'us' refer to Fetch.
We're responsible for this FSG. We act for Pacific International Insurance (ABN 83 169 311 193, AFSL: 523921) to provide general advice, deal in pet insurance, and manage claims made under the product.
The plan is underwritten by Pacific International Insurance (PO Box 550, Kotara, NSW 2289 or phone 1300 009 332)., and you'll need to consider your needs and financial situation. You should also read our Target Market Determination (TMD).
Purpose of this Financial Services Guide
The purpose of this FSG is to help you make an informed decision about the services we offer and can provide to you. It was prepared on and is effective from 1 May 2023. This FSG contains information about:
the services we provide;
how we and others are remunerated in relation to those services;
how complaints are dealt with;
how we respect your privacy; and
how to contact us
Before purchasing any financial product through us, you should read the Product Disclosure Statement (PDS) This contains information to help you make an informed decision about whether to buy the product. Any advice we give you about pet insurance will be general only and won't consider your personal objectives, financial situation or needs. You need to determine whether our product meets your and your pet's needs.
How we're paid
When you purchase a Fetch insurance plan, you'll be charged a premium based on your risk profile and circumstances. The total amount you pay is the premium plus any relevant Stamp Duty, GST and other government charges, taxes, fees and levies. For more information, see the T&Cs of your PDS.
If you take out a Fetch insurance plan, Pacific International pays Fetch a commission of 25% of the premium (exclusive of government charges), which is included as part of your premium. The commission is also paid on any variations to the plan and on renewal.
Who we pay
Where you've been referred to us by a third party, including your vet or breeder, we may pay them a fee (a proportion of our commission). We pay our staff and representatives an annual salary for their services and they may also receive bonuses or other incentives and rewards based on their performance relating to our business performance.
Professional indemnity insurance
Under the requirements of the Corporations Act, Fetch has professional indemnity insurance, which covers its products and services and the services provided by its representatives. This insurance meets the requirements for compensation arrangements under s912B of the Corporations Act 2001 (Cth).
Complaints
If you're not happy, we're not happy. If you have a complaint about any aspect of our product or our service, please chat to us in-app here or email at support@fetchpet.au.
You'll hear back from us within 1 working day. We'll try to resolve things quickly, but if we can't, we'll update you every 10 days. We'll do everything we can to resolve your complaint within 30 days.
If we can't resolve your complaint or if you are unhappy with the outcome, you can get an external review from the Australian Financial Complaints Authority. You can contact AFCA by calling 1800 931 678, emailing info@afca.org.au or visiting www.afca.org.au.
Your privacy
Fetch & Pacific will handle your personal information per the Australian Privacy Act and their respective privacy policies. Please see our Privacy Statement for more information
If you have any questions or a complaint about our handling of your personal information, or if you believe that your privacy has been breached, please contact us here.
If you're not satisfied with our response, you can refer your complaint to either the Office of the Australian Information Commissioner or the Australian Financial Complaints Authority (AFCA). You can contact AFCA by calling 1800 931 678, emailing info@afca.org.au, mailing Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001 or visiting www.afca.org.au.
Introduction and who we are
Fetch Pet Health Pty Ltd (ABN 48 651 642 189) is a pet health business and insurance agent licensed under our Australian Financial Services Licence (AFSL 540762).
References in this Financial Services Guide FSG to 'we', 'our', or 'us' refer to Fetch.
We're responsible for this FSG. We act for Pacific International Insurance (ABN 83 169 311 193, AFSL: 523921) to provide general advice, deal in pet insurance, and manage claims made under the product.
The plan is underwritten by Pacific International Insurance (PO Box 550, Kotara, NSW 2289 or phone 1300 009 332)., and you'll need to consider your needs and financial situation. You should also read our Target Market Determination (TMD).
Purpose of this Financial Services Guide
The purpose of this FSG is to help you make an informed decision about the services we offer and can provide to you. It was prepared on and is effective from 1 May 2023. This FSG contains information about:
the services we provide;
how we and others are remunerated in relation to those services;
how complaints are dealt with;
how we respect your privacy; and
how to contact us
Before purchasing any financial product through us, you should read the Product Disclosure Statement (PDS) This contains information to help you make an informed decision about whether to buy the product. Any advice we give you about pet insurance will be general only and won't consider your personal objectives, financial situation or needs. You need to determine whether our product meets your and your pet's needs.
How we're paid
When you purchase a Fetch insurance plan, you'll be charged a premium based on your risk profile and circumstances. The total amount you pay is the premium plus any relevant Stamp Duty, GST and other government charges, taxes, fees and levies. For more information, see the T&Cs of your PDS.
If you take out a Fetch insurance plan, Pacific International pays Fetch a commission of 25% of the premium (exclusive of government charges), which is included as part of your premium. The commission is also paid on any variations to the plan and on renewal.
Who we pay
Where you've been referred to us by a third party, including your vet or breeder, we may pay them a fee (a proportion of our commission). We pay our staff and representatives an annual salary for their services and they may also receive bonuses or other incentives and rewards based on their performance relating to our business performance.
Professional indemnity insurance
Under the requirements of the Corporations Act, Fetch has professional indemnity insurance, which covers its products and services and the services provided by its representatives. This insurance meets the requirements for compensation arrangements under s912B of the Corporations Act 2001 (Cth).
Complaints
If you're not happy, we're not happy. If you have a complaint about any aspect of our product or our service, please chat to us in-app here or email at support@fetchpet.au.
You'll hear back from us within 1 working day. We'll try to resolve things quickly, but if we can't, we'll update you every 10 days. We'll do everything we can to resolve your complaint within 30 days.
If we can't resolve your complaint or if you are unhappy with the outcome, you can get an external review from the Australian Financial Complaints Authority. You can contact AFCA by calling 1800 931 678, emailing info@afca.org.au or visiting www.afca.org.au.
Your privacy
Fetch & Pacific will handle your personal information per the Australian Privacy Act and their respective privacy policies. Please see our Privacy Statement for more information
If you have any questions or a complaint about our handling of your personal information, or if you believe that your privacy has been breached, please contact us here.
If you're not satisfied with our response, you can refer your complaint to either the Office of the Australian Information Commissioner or the Australian Financial Complaints Authority (AFCA). You can contact AFCA by calling 1800 931 678, emailing info@afca.org.au, mailing Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001 or visiting www.afca.org.au.
Introduction and who we are
Fetch Pet Health Pty Ltd (ABN 48 651 642 189) is a pet health business and insurance agent licensed under our Australian Financial Services Licence (AFSL 540762).
References in this Financial Services Guide FSG to 'we', 'our', or 'us' refer to Fetch.
We're responsible for this FSG. We act for Pacific International Insurance (ABN 83 169 311 193, AFSL: 523921) to provide general advice, deal in pet insurance, and manage claims made under the product.
The plan is underwritten by Pacific International Insurance (PO Box 550, Kotara, NSW 2289 or phone 1300 009 332)., and you'll need to consider your needs and financial situation. You should also read our Target Market Determination (TMD).
Purpose of this Financial Services Guide
The purpose of this FSG is to help you make an informed decision about the services we offer and can provide to you. It was prepared on and is effective from 1 May 2023. This FSG contains information about:
the services we provide;
how we and others are remunerated in relation to those services;
how complaints are dealt with;
how we respect your privacy; and
how to contact us
Before purchasing any financial product through us, you should read the Product Disclosure Statement (PDS) This contains information to help you make an informed decision about whether to buy the product. Any advice we give you about pet insurance will be general only and won't consider your personal objectives, financial situation or needs. You need to determine whether our product meets your and your pet's needs.
How we're paid
When you purchase a Fetch insurance plan, you'll be charged a premium based on your risk profile and circumstances. The total amount you pay is the premium plus any relevant Stamp Duty, GST and other government charges, taxes, fees and levies. For more information, see the T&Cs of your PDS.
If you take out a Fetch insurance plan, Pacific International pays Fetch a commission of 25% of the premium (exclusive of government charges), which is included as part of your premium. The commission is also paid on any variations to the plan and on renewal.
Who we pay
Where you've been referred to us by a third party, including your vet or breeder, we may pay them a fee (a proportion of our commission). We pay our staff and representatives an annual salary for their services and they may also receive bonuses or other incentives and rewards based on their performance relating to our business performance.
Professional indemnity insurance
Under the requirements of the Corporations Act, Fetch has professional indemnity insurance, which covers its products and services and the services provided by its representatives. This insurance meets the requirements for compensation arrangements under s912B of the Corporations Act 2001 (Cth).
Complaints
If you're not happy, we're not happy. If you have a complaint about any aspect of our product or our service, please chat to us in-app here or email at support@fetchpet.au.
You'll hear back from us within 1 working day. We'll try to resolve things quickly, but if we can't, we'll update you every 10 days. We'll do everything we can to resolve your complaint within 30 days.
If we can't resolve your complaint or if you are unhappy with the outcome, you can get an external review from the Australian Financial Complaints Authority. You can contact AFCA by calling 1800 931 678, emailing info@afca.org.au or visiting www.afca.org.au.
Your privacy
Fetch & Pacific will handle your personal information per the Australian Privacy Act and their respective privacy policies. Please see our Privacy Statement for more information
If you have any questions or a complaint about our handling of your personal information, or if you believe that your privacy has been breached, please contact us here.
If you're not satisfied with our response, you can refer your complaint to either the Office of the Australian Information Commissioner or the Australian Financial Complaints Authority (AFCA). You can contact AFCA by calling 1800 931 678, emailing info@afca.org.au, mailing Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001 or visiting www.afca.org.au.
Introduction and who we are
Fetch Pet Health Pty Ltd (ABN 48 651 642 189) is a pet health business and insurance agent licensed under our Australian Financial Services Licence (AFSL 540762).
References in this Financial Services Guide FSG to 'we', 'our', or 'us' refer to Fetch.
We're responsible for this FSG. We act for Pacific International Insurance (ABN 83 169 311 193, AFSL: 523921) to provide general advice, deal in pet insurance, and manage claims made under the product.
The plan is underwritten by Pacific International Insurance (PO Box 550, Kotara, NSW 2289 or phone 1300 009 332)., and you'll need to consider your needs and financial situation. You should also read our Target Market Determination (TMD).
Purpose of this Financial Services Guide
The purpose of this FSG is to help you make an informed decision about the services we offer and can provide to you. It was prepared on and is effective from 1 May 2023. This FSG contains information about:
the services we provide;
how we and others are remunerated in relation to those services;
how complaints are dealt with;
how we respect your privacy; and
how to contact us
Before purchasing any financial product through us, you should read the Product Disclosure Statement (PDS) This contains information to help you make an informed decision about whether to buy the product. Any advice we give you about pet insurance will be general only and won't consider your personal objectives, financial situation or needs. You need to determine whether our product meets your and your pet's needs.
How we're paid
When you purchase a Fetch insurance plan, you'll be charged a premium based on your risk profile and circumstances. The total amount you pay is the premium plus any relevant Stamp Duty, GST and other government charges, taxes, fees and levies. For more information, see the T&Cs of your PDS.
If you take out a Fetch insurance plan, Pacific International pays Fetch a commission of 25% of the premium (exclusive of government charges), which is included as part of your premium. The commission is also paid on any variations to the plan and on renewal.
Who we pay
Where you've been referred to us by a third party, including your vet or breeder, we may pay them a fee (a proportion of our commission). We pay our staff and representatives an annual salary for their services and they may also receive bonuses or other incentives and rewards based on their performance relating to our business performance.
Professional indemnity insurance
Under the requirements of the Corporations Act, Fetch has professional indemnity insurance, which covers its products and services and the services provided by its representatives. This insurance meets the requirements for compensation arrangements under s912B of the Corporations Act 2001 (Cth).
Complaints
If you're not happy, we're not happy. If you have a complaint about any aspect of our product or our service, please chat to us in-app here or email at support@fetchpet.au.
You'll hear back from us within 1 working day. We'll try to resolve things quickly, but if we can't, we'll update you every 10 days. We'll do everything we can to resolve your complaint within 30 days.
If we can't resolve your complaint or if you are unhappy with the outcome, you can get an external review from the Australian Financial Complaints Authority. You can contact AFCA by calling 1800 931 678, emailing info@afca.org.au or visiting www.afca.org.au.
Your privacy
Fetch & Pacific will handle your personal information per the Australian Privacy Act and their respective privacy policies. Please see our Privacy Statement for more information
If you have any questions or a complaint about our handling of your personal information, or if you believe that your privacy has been breached, please contact us here.
If you're not satisfied with our response, you can refer your complaint to either the Office of the Australian Information Commissioner or the Australian Financial Complaints Authority (AFCA). You can contact AFCA by calling 1800 931 678, emailing info@afca.org.au, mailing Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001 or visiting www.afca.org.au.