How can we help?

How can we help?

Have questions? Need support? We've got you.

📲 Chat with us in-app

💬 Talk to us online


How does insurance work?

What are pet insurance excesses & contributions?

What are Fast Claims?

What are pre-existing conditions?

What are wait periods?

How do I?

How do I know if I'm covered when you're closed?

Do I need to the use Fetch app?

What happens if you’re closed and I need to know if I’m covered?

How do I make a complaint?

How do I cancel my pet's plan?

How do I contact you?

How do I submit a pre-approval?

How do I submit a claim?

How do I get 24/7 vet support?

What do I do before I go to my vet?

Who's Fetch?

Are routine preventive care expenses, such as vaccinations, covered by Fetch?

Who is the insurer?

How does Fetch make money?

What makes Fetch different?

Who's Fetch

Need extra support?

Have hearing or speech difficulties?

Need translation support?

Experiencing family or domestic violence?

Experiencing financial hardship?

Fetch support team


Charlotte the vet

Dr Charlotte



Andrew the vet

Dr Andrew



Katrina the vet nurse


Vet Nurse

Annie the vet nurse


Vet Nurse


Leanne the vet nurse


Vet Nurse

Mina the dog
Mina the dog
Mina the dog

Mina & Naomi

“Customer support was super knowledgeable (and local) when I had a query via the app.”