How do I submit a pet insurance claim?

Start new claim: In-app 📲, go to treatments, and click ‘new claim’. Let us know which vet your pet visited. You can track progress in-app, and we’ll notify you if we need more info.

We contact your vet: We’ll email your vet to upload the invoice and clinical notes to our portal.

Process claim: If Fast Claims is set up, it’s within opening hours, and your vet allows direct payments, we can work out cover while you’re at the vet. You pay your contribution in-app, and we’ll transfer the full invoice to your vet. Otherwise, we can pay you ‌the covered amount after your contribution.