How do I contact Fetch Pet?

We’re a digital-first product, so the quickest and easiest way to reach us is through chat.

We're open 9-5pm Weekdays, 9-3pm Sat, 9-1pm Sun & Public holidays AET (Exc. Christmas Day, Boxing Day, New Years Day, Easter Sunday)

You can contact us in a few ways:

• Chat with us directly in your Fetch app 💬

• Chat with us on our website 🌐

• Email us at support@fetchpet.au 📧

If you need to update your pet's plan details, you can do this anytime in-app under the home page, no need to wait for us to open.

If you need urgent vet advice, open your app and tap ‘Pet Healthline’ 📞 under the treatments tab to speak to our 24/7 triage team.

For claim emergencies during office hours, we can call you or your vet, just message us in-app with the best number to reach you on.

If you can’t log in to your app, email us at support@fetchpet.au for help.