How do I make a complaint?

If you're not happy, we're not happy. If you have any complaints, please message us in-app or email support@fetchpet.au

We'll reply within one working day, keep you updated at least every 10 days. We'll provide you with a written response to your complaint within 30 calendar days.

If we can't resolve things or you're unhappy with the outcome, you can contact the Australian Financial Complaints Authority (AFCA):

• Phone: 1800 931 678

• Email: info@afca.org.au

• Web: afca.org.au