How do I check cover when you’re closed?

We know emergencies don’t always happen in office hours. Here’s what you can check in your app:

• Any waiting periods or pre-existing conditions (once your pre-existing condition checks are complete)

• Your pet’s remaining annual limit, excess and cover%

• Your pet’s PDS - what we cover, don’t cover, and any T&Cs

Remember, injuries are covered (up to your remaining annual limit and within the PDS terms) if they happen after your waiting period for example, if your pet has been hit by a car or had a snake bite.

Need help right away? You can still access the 24/7 ‘Pet Healthline’ 📞 in your app’s treatments tab for urgent vet advice, even when we’re closed.