Your pup missed the Pet Show fun?
Your pup missed the Pet Show fun?
Your pup missed the Pet Show fun?
Cheer them up with a Free Month of pet insurance you'll both love* 🥰
Cheer them up with a Free Month of pet insurance you'll both love* 🥰
Cheer them up with a Free Month of pet insurance you'll both love* 🥰
4.9*
5.0*
Expo fun? Tag us 📸
"Best pet insurance by a mile! For peace of mind and my pup's health it was a no-brainer to go with Fetch"
Chonk & Callum
"Wow this is cool. Quick application, convenient app, AMAZING customer service and a great product"
Malcolm & Caitlin
"Great customer service and personalised care. Happy to know my puppy will be well looked after!"
Ollie & Kate
Cover we think you'll both ❤️
Cover we think
you'll both ❤️
Cover we think
you'll both ❤️
Common sub-limits in pet insurance
Cruciate Ligament
$2,600
No Sub Limit
Hip Joint Surgery
$1,200
No Sub Limit
Skin Conditions
$500
No Sub Limit
Vet Consultations
$300
No Sub Limit
Common sub-limits in pet insurance
Cruciate Ligament
$2,600
No Sub Limit
Hip Joint Surgery
$1,200
No Sub Limit
Skin Conditions
$500
No Sub Limit
Vet Consultations
$300
No Sub Limit
Common sub-limits in pet insurance
Cruciate Ligament
$2,600
No Sub Limit
Hip Joint Surgery
$1,200
No Sub Limit
Skin Conditions
$500
No Sub Limit
Vet Consultations
$300
No Sub Limit
$30k cover every year
$30k cover every year
$30k cover every year
Medicare's got your back; Fetch has your pet's. Cover up to 100% or get a $0 excess. Plus there's no $ sub-limits.
Medicare's got your back; Fetch has your pet's. Cover up to 100% or get a $0 excess. Plus there's no $ sub-limits.
Medicare's got your back; Fetch has your pet's. Cover up to 100% or get a $0 excess. Plus there's no $ sub-limits.
All conditions covered
All conditions covered
All conditions covered
Fetch covers all conditions including hereditary ones, for all breeds - where the condition isn't pre-existing.
Fetch covers all conditions including hereditary ones, for all breeds - where the condition isn't pre-existing.
Hip Dysplasia
Cancer
IVDD
BOAS
Diabetes
Cruciates
🎓
Behaviour
🥣
Food
🦵
Physio
🦷
Dental
🛌
Board
🔎
Lost pets
Extras included
Extras included
Extras included
From health scares, to tooth troubles, or mental muddles - Fetch includes cover others don't.
From health scares, to tooth troubles, or mental muddles - Fetch includes cover others don't.
From health scares, to tooth troubles, or mental muddles - Fetch includes cover others don't.
Skip wait periods
Skip wait periods
Skip wait periods
Follow our in-app journey to show off your pet looking well and we'll cover them straight away.
Follow our in-app journey to show off your pet looking well and we'll cover them straight away.
Waiting Periods
Covers you need to wait for
Injury 2 days
Illness 30 days
Specified conditions (see PDS) 90 days
Waiting Periods
Covers you need to wait for
Injury 2 days
Illness 30 days
Specified conditions (see PDS) 90 days
Up-front pre-existing checks
Up-front pre-existing checks
Up-front pre-existing checks
We team up with your vet to let you know if there are any pre-existing conditions from the start. So you don't have to hold your breath until claim time to find out.
We team up with your vet to let you know if there are any pre-existing conditions from the start. So you don't have to hold your breath until claim time to find out.
We team up with your vet to let you know if there are any pre-existing conditions from the start. So you don't have to hold your breath until claim time to find out.
"Really pleased with Fetch. Better value cover, and you can actually understand it."
Mini & Naomi
"I honestly haven't come across anyone with such comprehensive cover"
James & Kevin
"The first that I feel really cares about your pet, cover was great for the price"
Jazz & Elliot
🐶 New to pet insurance?
We'll guide you through the benefits and any watch outs 👀
Hear from some Fetch Puppies (well their parents)
PSA: Also helpful for older pups new to insurance
👋 Switching to Fetch?
Lot's of our pets have switched to Fetch. If you're switching, we'd recommend:
Set your pet's Fetch cover to start in at least 2 week's time
Complete Fetch pre-existing checks and skip wait periods
If you're happy with your Fetch cover, when it starts you can then cancel your previous pet insurance
Claims paid direct to your vet
Claims paid direct to your vet
Sick pets and vet trips are stressful. To make things easier, your vet can check cover with us before treatment and we can pay your vet directly.
Available after you've set up Fast Claims, when your vet allows direct payments, and 9-5pm Weekdays, 9-3pm Sat, 9-1pm Sun & Public holidays AET
"Blown away by how incredible today's experience has been"
Tilly & Ella
Success, we’ll pay $3,900 to Sydney Animal Hospital now
Personal
New Treatment
1m ago
Please confirm new treatment for Charlie from Sydney Animal Hospital for $4,000.00
Wednesday 21 June
23
15
26
9:41
9:41
99
"Blown away by how incredible today's experience has been"
Tilly & Ella
9:41
Support Chat
Charlotte
from Fetch
Hi there 👋
How can we help you?
Help please 🙋
Question on my pet 🐾
I have an idea/feedback 💡
Pet experts in
your pocket, 24/7
Pet experts in
your pocket, 24/7
Eaten something mysterious, or just not quite themselves? Let's figure it out.
Day or night, our veterinary team are just a tap away. Chat to us in-app, or call 24/7 for emergencies. No googling, no guesswork.
"Amazing staff. Very friendly. Happy that we've chosen Fetch"
Tank & Carlie
"Amazing staff. Very friendly. Happy that we've chosen Fetch"
Tank & Carlie
Good vibes only
🙌
We keep a flat fee to support your pets plan, so we don't make money by not paying out claims
✌️
We hate haggling at renewal too - so we just give you the actual price
👋
As your pet's plan is monthly, you can cancel anytime, no fees and we'll refund you any remaining days
Pet parent Q&As
Who's Fetch pet insurance?
Hey 👋 we’re Fetch, a team of vets, techies, and insurance pros building amazing insurance 💚 and a go-to pet health app 📲. With experience caring for 1,000,000+ pets, all our team have backgrounds in pet health as vets or vet nurses, or with leading insurers around the world. We launched in 2023 and have already become the highest-rated pet insurance on ProductReview with a 4.9 ⭐️ rating.
We’re backed by a strong team of Aussie and international investors, including Airtree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).
Who's Fetch pet insurance?
Hey 👋 we’re Fetch, a team of vets, techies, and insurance pros building amazing insurance 💚 and a go-to pet health app 📲. With experience caring for 1,000,000+ pets, all our team have backgrounds in pet health as vets or vet nurses, or with leading insurers around the world. We launched in 2023 and have already become the highest-rated pet insurance on ProductReview with a 4.9 ⭐️ rating.
We’re backed by a strong team of Aussie and international investors, including Airtree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).
Who's Fetch pet insurance?
Hey 👋 we’re Fetch, a team of vets, techies, and insurance pros building amazing insurance 💚 and a go-to pet health app 📲. With experience caring for 1,000,000+ pets, all our team have backgrounds in pet health as vets or vet nurses, or with leading insurers around the world. We launched in 2023 and have already become the highest-rated pet insurance on ProductReview with a 4.9 ⭐️ rating.
We’re backed by a strong team of Aussie and international investors, including Airtree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).
How do pet insurance excesses and contributions work?
When you make a claim, you’ll need to pay an amount towards the claim, called your contribution. This includes your excess, the remaining cover percentage, and any items which your pet’s plan doesn't cover.
Excess: is the fixed amount you pay as part of your contribution towards a claim. You only pay once per condition. For example, a cruciate rupture with subsequent arthritis in the knee would be one condition with one excess.
Cover Percentage: is the amount Fetch covers after the excess is applied. For example, if you claim $1,000 with a $100 excess and 90% cover, you pay $190 ($100 excess + 10% of $900), and Fetch covers $810.
How it works: If your vet allows direct payments, and during opening hours, we can cover the invoice directly with them after you pay your contribution in-app. This includes the excess, cover percentage, non-covered items, and amounts over your limit. If you’ve paid the vet already, we’ll reimburse you. 💵
For more details and examples, check our PDS.
How do pet insurance excesses and contributions work?
When you make a claim, you’ll need to pay an amount towards the claim, called your contribution. This includes your excess, the remaining cover percentage, and any items which your pet’s plan doesn't cover.
Excess: is the fixed amount you pay as part of your contribution towards a claim. You only pay once per condition. For example, a cruciate rupture with subsequent arthritis in the knee would be one condition with one excess.
Cover Percentage: is the amount Fetch covers after the excess is applied. For example, if you claim $1,000 with a $100 excess and 90% cover, you pay $190 ($100 excess + 10% of $900), and Fetch covers $810.
How it works: If your vet allows direct payments, and during opening hours, we can cover the invoice directly with them after you pay your contribution in-app. This includes the excess, cover percentage, non-covered items, and amounts over your limit. If you’ve paid the vet already, we’ll reimburse you. 💵
For more details and examples, check our PDS.
How do pet insurance excesses and contributions work?
When you make a claim, you’ll need to pay an amount towards the claim, called your contribution. This includes your excess, the remaining cover percentage, and any items which your pet’s plan doesn't cover.
Excess: is the fixed amount you pay as part of your contribution towards a claim. You only pay once per condition. For example, a cruciate rupture with subsequent arthritis in the knee would be one condition with one excess.
Cover Percentage: is the amount Fetch covers after the excess is applied. For example, if you claim $1,000 with a $100 excess and 90% cover, you pay $190 ($100 excess + 10% of $900), and Fetch covers $810.
How it works: If your vet allows direct payments, and during opening hours, we can cover the invoice directly with them after you pay your contribution in-app. This includes the excess, cover percentage, non-covered items, and amounts over your limit. If you’ve paid the vet already, we’ll reimburse you. 💵
For more details and examples, check our PDS.
Does pet insurance cover pre-existing conditions?
Unfortunately, we can’t cover pre-existing conditions 🙁. These could be any injury, illness, behavioural problem, or other issue that started before your pet’s cover is active (including in any waiting periods ⏱️). This could also include any signs or symptoms you noticed, even if the condition has yet to be seen or diagnosed by a vet.
Pre-existing conditions could include hereditary or congenital conditions, as well as bilateral conditions or linked conditions which are related to other conditions, for example, arthritis following joint damage.
Why doesn’t Fetch cover pre-existing conditions?
Like most pet insurers, we can’t cover pre-existing conditions because our cover and pricing are set at a rate that assumes your pet has the usual chance of having any issues for their breed, not if they already have them. However, we’d like to be able to design a product that could cover pre-existing conditions in the future.
When will I find out about my pet’s pre-existing conditions?
The great thing about Fetch, is our Fast Claims ⚡️ process, where we check for any pre-existing conditions with your vets so you know this upfront, rather than at claim time. Once Fast Claims have been set up and if we’ve also got your vet's payment details, we can check your claims quickly and pay the entire invoice directly to your vet. You only have to pay us your excess and contribution (including any excluded items).
Where can I see my pet’s pre-existing conditions?
You’ll be able to see these and any linked conditions in the plan section of your app.
How does Fetch determine pre-existing conditions?
We base this primarily on your vet notes and we look at pre-existing conditions on a true ‘cause and effect’ basis, rather than just excluding things because they are the same sign or symptom, or happened a few times.
What are some examples of pre-existing conditions for pets?
Seasonal allergies 🤧: If a pet requires treatment every spring for a seasonal skin condition, it is considered pre-existing.
Cushing's disease: Once diagnosed, the condition becomes ongoing and is likely to require lifelong treatment.
Limping following a jump from a car: if the limping is found to be due to a ruptured cruciate which happened when your pet jumped from the car, the ruptured cruciate and any other related issues like arthritis in the joint would be pre-existing. If it was a one off sprain which healed, it wouldn’t be pre-existing.
Behavioural issues: Unfortunately any previous behavioural issues, even if temporary, mean we can’t provide behavioural cover. See more here.
Dental disease: If your vet has noticed dental disease, we won’t be able to offer dental cover. Dental cover doesn’t impact other issues in the mouth (like tumours, or fractures) as long as they are unrelated to dental disease or pre-existing dental problems, see more here.
Elbow Arthritis: Even if diagnosed at an early stage when no treatment is required, the presence of arthritis in a particular location will progress so the condition is pre-existing.
Hip dysplasia: Diagnosed before taking out a plan or during waiting periods, it won't be covered, including related conditions like arthritis in the hips.
What are some conditions that aren't considered pre-existing?
Vomiting from eating something on a walk: If your dog ate something on a walk and became sick before your pet's plan started, it’s not considered pre-existing if it happens again after the plan starts.
Diarrhoea from overeating: As long as it didn’t lead to permanent damage, it’s not considered pre-existing.
If there’s anything else you’d like to know, or if we can be clearer on anything, please let us know!
Does pet insurance cover pre-existing conditions?
Unfortunately, we can’t cover pre-existing conditions 🙁. These could be any injury, illness, behavioural problem, or other issue that started before your pet’s cover is active (including in any waiting periods ⏱️). This could also include any signs or symptoms you noticed, even if the condition has yet to be seen or diagnosed by a vet.
Pre-existing conditions could include hereditary or congenital conditions, as well as bilateral conditions or linked conditions which are related to other conditions, for example, arthritis following joint damage.
Why doesn’t Fetch cover pre-existing conditions?
Like most pet insurers, we can’t cover pre-existing conditions because our cover and pricing are set at a rate that assumes your pet has the usual chance of having any issues for their breed, not if they already have them. However, we’d like to be able to design a product that could cover pre-existing conditions in the future.
When will I find out about my pet’s pre-existing conditions?
The great thing about Fetch, is our Fast Claims ⚡️ process, where we check for any pre-existing conditions with your vets so you know this upfront, rather than at claim time. Once Fast Claims have been set up and if we’ve also got your vet's payment details, we can check your claims quickly and pay the entire invoice directly to your vet. You only have to pay us your excess and contribution (including any excluded items).
Where can I see my pet’s pre-existing conditions?
You’ll be able to see these and any linked conditions in the plan section of your app.
How does Fetch determine pre-existing conditions?
We base this primarily on your vet notes and we look at pre-existing conditions on a true ‘cause and effect’ basis, rather than just excluding things because they are the same sign or symptom, or happened a few times.
What are some examples of pre-existing conditions for pets?
Seasonal allergies 🤧: If a pet requires treatment every spring for a seasonal skin condition, it is considered pre-existing.
Cushing's disease: Once diagnosed, the condition becomes ongoing and is likely to require lifelong treatment.
Limping following a jump from a car: if the limping is found to be due to a ruptured cruciate which happened when your pet jumped from the car, the ruptured cruciate and any other related issues like arthritis in the joint would be pre-existing. If it was a one off sprain which healed, it wouldn’t be pre-existing.
Behavioural issues: Unfortunately any previous behavioural issues, even if temporary, mean we can’t provide behavioural cover. See more here.
Dental disease: If your vet has noticed dental disease, we won’t be able to offer dental cover. Dental cover doesn’t impact other issues in the mouth (like tumours, or fractures) as long as they are unrelated to dental disease or pre-existing dental problems, see more here.
Elbow Arthritis: Even if diagnosed at an early stage when no treatment is required, the presence of arthritis in a particular location will progress so the condition is pre-existing.
Hip dysplasia: Diagnosed before taking out a plan or during waiting periods, it won't be covered, including related conditions like arthritis in the hips.
What are some conditions that aren't considered pre-existing?
Vomiting from eating something on a walk: If your dog ate something on a walk and became sick before your pet's plan started, it’s not considered pre-existing if it happens again after the plan starts.
Diarrhoea from overeating: As long as it didn’t lead to permanent damage, it’s not considered pre-existing.
If there’s anything else you’d like to know, or if we can be clearer on anything, please let us know!
Does pet insurance cover pre-existing conditions?
Unfortunately, we can’t cover pre-existing conditions 🙁. These could be any injury, illness, behavioural problem, or other issue that started before your pet’s cover is active (including in any waiting periods ⏱️). This could also include any signs or symptoms you noticed, even if the condition has yet to be seen or diagnosed by a vet.
Pre-existing conditions could include hereditary or congenital conditions, as well as bilateral conditions or linked conditions which are related to other conditions, for example, arthritis following joint damage.
Why doesn’t Fetch cover pre-existing conditions?
Like most pet insurers, we can’t cover pre-existing conditions because our cover and pricing are set at a rate that assumes your pet has the usual chance of having any issues for their breed, not if they already have them. However, we’d like to be able to design a product that could cover pre-existing conditions in the future.
When will I find out about my pet’s pre-existing conditions?
The great thing about Fetch, is our Fast Claims ⚡️ process, where we check for any pre-existing conditions with your vets so you know this upfront, rather than at claim time. Once Fast Claims have been set up and if we’ve also got your vet's payment details, we can check your claims quickly and pay the entire invoice directly to your vet. You only have to pay us your excess and contribution (including any excluded items).
Where can I see my pet’s pre-existing conditions?
You’ll be able to see these and any linked conditions in the plan section of your app.
How does Fetch determine pre-existing conditions?
We base this primarily on your vet notes and we look at pre-existing conditions on a true ‘cause and effect’ basis, rather than just excluding things because they are the same sign or symptom, or happened a few times.
What are some examples of pre-existing conditions for pets?
Seasonal allergies 🤧: If a pet requires treatment every spring for a seasonal skin condition, it is considered pre-existing.
Cushing's disease: Once diagnosed, the condition becomes ongoing and is likely to require lifelong treatment.
Limping following a jump from a car: if the limping is found to be due to a ruptured cruciate which happened when your pet jumped from the car, the ruptured cruciate and any other related issues like arthritis in the joint would be pre-existing. If it was a one off sprain which healed, it wouldn’t be pre-existing.
Behavioural issues: Unfortunately any previous behavioural issues, even if temporary, mean we can’t provide behavioural cover. See more here.
Dental disease: If your vet has noticed dental disease, we won’t be able to offer dental cover. Dental cover doesn’t impact other issues in the mouth (like tumours, or fractures) as long as they are unrelated to dental disease or pre-existing dental problems, see more here.
Elbow Arthritis: Even if diagnosed at an early stage when no treatment is required, the presence of arthritis in a particular location will progress so the condition is pre-existing.
Hip dysplasia: Diagnosed before taking out a plan or during waiting periods, it won't be covered, including related conditions like arthritis in the hips.
What are some conditions that aren't considered pre-existing?
Vomiting from eating something on a walk: If your dog ate something on a walk and became sick before your pet's plan started, it’s not considered pre-existing if it happens again after the plan starts.
Diarrhoea from overeating: As long as it didn’t lead to permanent damage, it’s not considered pre-existing.
If there’s anything else you’d like to know, or if we can be clearer on anything, please let us know!
How do pet insurance waiting periods work?
A waiting period ⏱️ is the period of time you'll need to wait for your pet's cover to begin after their plan starts.
Fetch Pet insurance waiting periods
At Fetch, we have specific waiting periods for different types of cover:
Injuries (e.g., a broken leg from a fall or a cut paw): 48 hours
Illnesses (e.g., a tumor or kidney disease): 30 days
Specific Conditions (Cruciate Ligaments, Patellar Luxation, Hip Dysplasia, Elbow Dysplasia, BOAS, Cherry Eye): 90 days
Skip waiting periods with Fetch ⏭️
Fetch allows you to skip the waiting periods through a simple in-app process. 📲 After signing up, follow the instructions so we can check your pet looks healthy. If everything checks out, we can skip the waiting periods for your pet. ✅ We typically complete this review within 1 working day.
In the cover section of your app, you can see the countdown of waiting periods and when they’re skipped.
Fast Claims and pre-existing condition checks 👩⚕️
Waiting periods are separate from checks for pre-existing conditions. These conditions might still be excluded as a pet could appear healthy but have underlying or ongoing issues.
Fetch offers an upfront check for pre-existing conditions. After signing up, let us know your vet's details in the app. We’ll contact them for your pet's records and inform you of any pre-existing conditions that aren’t covered. This process usually takes a few weeks depending on when we hear back from your vets.
How do pet insurance waiting periods work?
A waiting period ⏱️ is the period of time you'll need to wait for your pet's cover to begin after their plan starts.
Fetch Pet insurance waiting periods
At Fetch, we have specific waiting periods for different types of cover:
Injuries (e.g., a broken leg from a fall or a cut paw): 48 hours
Illnesses (e.g., a tumor or kidney disease): 30 days
Specific Conditions (Cruciate Ligaments, Patellar Luxation, Hip Dysplasia, Elbow Dysplasia, BOAS, Cherry Eye): 90 days
Skip waiting periods with Fetch ⏭️
Fetch allows you to skip the waiting periods through a simple in-app process. 📲 After signing up, follow the instructions so we can check your pet looks healthy. If everything checks out, we can skip the waiting periods for your pet. ✅ We typically complete this review within 1 working day.
In the cover section of your app, you can see the countdown of waiting periods and when they’re skipped.
Fast Claims and pre-existing condition checks 👩⚕️
Waiting periods are separate from checks for pre-existing conditions. These conditions might still be excluded as a pet could appear healthy but have underlying or ongoing issues.
Fetch offers an upfront check for pre-existing conditions. After signing up, let us know your vet's details in the app. We’ll contact them for your pet's records and inform you of any pre-existing conditions that aren’t covered. This process usually takes a few weeks depending on when we hear back from your vets.
How do pet insurance waiting periods work?
A waiting period ⏱️ is the period of time you'll need to wait for your pet's cover to begin after their plan starts.
Fetch Pet insurance waiting periods
At Fetch, we have specific waiting periods for different types of cover:
Injuries (e.g., a broken leg from a fall or a cut paw): 48 hours
Illnesses (e.g., a tumor or kidney disease): 30 days
Specific Conditions (Cruciate Ligaments, Patellar Luxation, Hip Dysplasia, Elbow Dysplasia, BOAS, Cherry Eye): 90 days
Skip waiting periods with Fetch ⏭️
Fetch allows you to skip the waiting periods through a simple in-app process. 📲 After signing up, follow the instructions so we can check your pet looks healthy. If everything checks out, we can skip the waiting periods for your pet. ✅ We typically complete this review within 1 working day.
In the cover section of your app, you can see the countdown of waiting periods and when they’re skipped.
Fast Claims and pre-existing condition checks 👩⚕️
Waiting periods are separate from checks for pre-existing conditions. These conditions might still be excluded as a pet could appear healthy but have underlying or ongoing issues.
Fetch offers an upfront check for pre-existing conditions. After signing up, let us know your vet's details in the app. We’ll contact them for your pet's records and inform you of any pre-existing conditions that aren’t covered. This process usually takes a few weeks depending on when we hear back from your vets.
How do I submit a pet insurance claim?
Start new claim: In-app 📲, go to treatments, and click ‘new claim’. Let us know which vet your pet visited. You can track progress in-app, and we’ll notify you if we need more info.
We contact your vet: We’ll email your vet to upload the invoice and clinical notes to our portal.
Process claim: If Fast Claims is set up, it’s within opening hours, and your vet allows direct payments, we can work out cover in 15 minutes while you’re at the vet. You pay your contribution in-app, and we’ll transfer the full invoice to your vet. Otherwise, we can pay you the covered amount after your contribution.
How do I submit a pet insurance claim?
Start new claim: In-app 📲, go to treatments, and click ‘new claim’. Let us know which vet your pet visited. You can track progress in-app, and we’ll notify you if we need more info.
We contact your vet: We’ll email your vet to upload the invoice and clinical notes to our portal.
Process claim: If Fast Claims is set up, it’s within opening hours, and your vet allows direct payments, we can work out cover in 15 minutes while you’re at the vet. You pay your contribution in-app, and we’ll transfer the full invoice to your vet. Otherwise, we can pay you the covered amount after your contribution.
How do I submit a pet insurance claim?
Start new claim: In-app 📲, go to treatments, and click ‘new claim’. Let us know which vet your pet visited. You can track progress in-app, and we’ll notify you if we need more info.
We contact your vet: We’ll email your vet to upload the invoice and clinical notes to our portal.
Process claim: If Fast Claims is set up, it’s within opening hours, and your vet allows direct payments, we can work out cover in 15 minutes while you’re at the vet. You pay your contribution in-app, and we’ll transfer the full invoice to your vet. Otherwise, we can pay you the covered amount after your contribution.
How does Fetch Fast Claims work?
Fetch Fast Claims ⚡️ is designed to make the claims process quick and easy for you and your vet. Here’s how it works:
Assess health history: When you first join Fetch, let us know your pet’s vets (including any previous vets) and we can check their health history to identify any pre-existing conditions. This helps you know your pet’s cover upfront.
Direct payments to vets: If your vet supports direct payments, Fetch can pay the entire invoice to your vet. You only need to pay your contribution (including any excluded items) in-app first. Fetch doesn’t charge any fees for this service, and we can pay your vet in real-time, depending on their bank.
Quick processing: Claims are checked and paid in just 15 minutes, during opening hours and once all necessary information is provided.
How does Fetch Fast Claims work?
Fetch Fast Claims ⚡️ is designed to make the claims process quick and easy for you and your vet. Here’s how it works:
Assess health history: When you first join Fetch, let us know your pet’s vets (including any previous vets) and we can check their health history to identify any pre-existing conditions. This helps you know your pet’s cover upfront.
Direct payments to vets: If your vet supports direct payments, Fetch can pay the entire invoice to your vet. You only need to pay your contribution (including any excluded items) in-app first. Fetch doesn’t charge any fees for this service, and we can pay your vet in real-time, depending on their bank.
Quick processing: Claims are checked and paid in just 15 minutes, during opening hours and once all necessary information is provided.
How does Fetch Fast Claims work?
Fetch Fast Claims ⚡️ is designed to make the claims process quick and easy for you and your vet. Here’s how it works:
Assess health history: When you first join Fetch, let us know your pet’s vets (including any previous vets) and we can check their health history to identify any pre-existing conditions. This helps you know your pet’s cover upfront.
Direct payments to vets: If your vet supports direct payments, Fetch can pay the entire invoice to your vet. You only need to pay your contribution (including any excluded items) in-app first. Fetch doesn’t charge any fees for this service, and we can pay your vet in real-time, depending on their bank.
Quick processing: Claims are checked and paid in just 15 minutes, during opening hours and once all necessary information is provided.
Do I need to the use Fetch app?
To use your pet’s plan you’ll need the Fetch app 📲, here you can:
📄 See and manage plan documents (including PDS)
🐾 Update you and your pet's details
⏳ Skip wait periods and set up Fast Claims
📋 Submit and track claims
🏥 Update vet details
💬 Contact us or our 24/7 pet emergency line
Do I need to the use Fetch app?
To use your pet’s plan you’ll need the Fetch app 📲, here you can:
📄 See and manage plan documents (including PDS)
🐾 Update you and your pet's details
⏳ Skip wait periods and set up Fast Claims
📋 Submit and track claims
🏥 Update vet details
💬 Contact us or our 24/7 pet emergency line
Do I need to the use Fetch app?
To use your pet’s plan you’ll need the Fetch app 📲, here you can:
📄 See and manage plan documents (including PDS)
🐾 Update you and your pet's details
⏳ Skip wait periods and set up Fast Claims
📋 Submit and track claims
🏥 Update vet details
💬 Contact us or our 24/7 pet emergency line