How do I submit a pet insurance pre-approval?

We can do pre-approvals for you and your vet, here’s how it works:

1. Start pre-approval request: In-app 📲, go to treatments, and click ‘new pre-approval’. Let us know which vet your pet will visit. You can track progress in-app, and we’ll notify you if we need more info.

   
   

2. We contact your vet: We’ll contact your vet for ‌the treatment estimate and medical history.

   
   

3. Process pre-approval: If Fast Claims is set up, it’s within opening hours, we can check cover in 15 minutes. If not, we’ll contact all your pet’s vets to get their medical records back, but this can sometimes take a few weeks. If it's an emergency, send us a chat so we can pick it up straight away.

   
   

4. After treatment: We can change the pre-approval to a claim. Your vet just needs to send us the updated invoice and medical notes. You can either pay your contribution in-app and we’ll pay the vet the full amount. Or we can reimburse you if you’ve paid the vet already. Please note things can change between pre-approval and claim, like treatment type or cause, which can affect the claim outcome. Pre-approvals are valid for 28 days.