How do I submit a pet insurance pre-approval?

There are two ways to submit a pre-approval:

Option 1: You submit it in the Fetch app 📲

1. Start pre-approval request: In-app, go to treatments and click 'new pre-approval'. Let us know which vet your pet will visit. You can track progress in-app, and we'll notify you if we need more info.
2. We contact your vet: We'll reach out to your vet for the treatment estimate and medical history.
3. Process pre-approval: If pre-existing checks are set up and it's within opening hours, we can check cover quickly while you're at the vet. If not, we'll contact all your pet's vets to get their medical records, which can sometimes take a few weeks. If it's an emergency, send us a chat so we can pick it up straight away.

Option 2: Your vet submits it via the FetchPay™ Portal

Your vet can upload the finalised medical history and estimate directly through the FetchPay™ Portal. We'll process it from there and keep you updated in-app.

After treatment:

We can change the pre-approval to a claim. Your vet just needs to send us the updated invoice and medical notes. You can either pay your contribution in-app and we'll pay the vet the full amount, or we can reimburse you if you've already paid the vet. Please note things can change between pre-approval and claim, like treatment type or cause, which can affect the claim outcome. Pre-approvals are valid for 28 days.