Customer FAQs

Additional Support

Experiencing family or domestic violence?

1 Sept 2023

Throughout Australia, people are unfortunately experiencing family and domestic violence every day. We're committed to supporting our staff and customers affected by family violence in any way we can.

Your personal safety is paramount, and we'll always put that first. If you’re in immediate danger, please call the police or ambulance services on 000 (triple zero).

Our team will take extra care to protect your private and confidential information and we’ll try to minimise the number of times you need to disclose information to us about your circumstances.

We understand that family and domestic violence circumstances can also create financial hardship, and we can discuss options with you to try to relieve the pressure.

You can contact us any time in chat, or if you’d prefer via email

There are also free services that can help with confidential counselling (both online and over the phone), as well as give you more information or refer you to specialists:

1800RESPECT or phone (24/7) 1800 737 732

Full Stop Australia or phone (24/7) 1800 385 578

Family Violence Law Help