What makes Fetch different?

1 Sept 2023

Our vision is to build the first truly integrated pet health offering for Aussie dog and cat owners: a subscription and accompanying app that brings together insurance, prevention, insights, and rewards to simplify pet health and empower pet parents to help their pets thrive.

We’ve started by rethinking insurance and making sure you get amazing 24/7 support from our team of vets and vet nurses (but we’ve got plenty more coming soon).

$30k cover to help them bounce back:

  • We’ve rewritten the product from scratch, making it easy to understand and keeping our cover as simple and comprehensive as we can.

  • Everyone’s got $30,000 cover every 12 months with no inner limits for things like tick paralysis and cruciate rupture

Upfront cover that can start from day 1:

  • Like most, we can’t cover pre-existing conditions, but with Fetch, you don't have to hold your breath until claim time to find out. We connect with your vet and let you know if there are any pre-existing conditions from the start.

  • We can also skip wait periods when you send us some in-app snaps of your pet

Taking $$ stress out of vet visits:

  • Super Fast Claims - we do this by checking your pet’s medical history before they need to claim. With all this work done earlier, we can check new claims in 15 minutes.

  • We can pay vets directly for any work done. Instead of paying for everything upfront, you only have to pay contributions, excesses and anything not covered to Fetch, and we can pay the rest to your vet directly.*

*For customers with Fast Claims setup and vets that opt into our process.

Getting pet care into your pockets:

  • No googling, no guesswork. 24/7 support, our vet team is just a tap away. Chat to us in-app for personalised advice, or call 24/7 for emergencies.

  • All of this stuff, we’ve put in an app, so that you can manage your pet's plan, treatments, and claims with a tap.

Our vision is to build the first truly integrated pet health offering for Aussie dog and cat owners: a subscription and accompanying app that brings together insurance, prevention, insights, and rewards to simplify pet health and empower pet parents to help their pets thrive.

We’ve started by rethinking insurance and making sure you get amazing 24/7 support from our team of vets and vet nurses (but we’ve got plenty more coming soon).

$30k cover to help them bounce back:

  • We’ve rewritten the product from scratch, making it easy to understand and keeping our cover as simple and comprehensive as we can.

  • Everyone’s got $30,000 cover every 12 months with no inner limits for things like tick paralysis and cruciate rupture

Upfront cover that can start from day 1:

  • Like most, we can’t cover pre-existing conditions, but with Fetch, you don't have to hold your breath until claim time to find out. We team up with your vet to let you know if there are any pre-existing conditions from the start.

  • We can also skip wait periods when you send us some in-app snaps of your pet

Taking $$ stress out of vet visits:

  • Super Fast Claims - we do this by checking your pet’s medical history before they need to claim. With all this work done earlier, we can check new claims in 15 minutes.

  • We can pay vets directly for any work done. Instead of paying for everything upfront, you only have to pay contributions, excesses and anything not covered to Fetch, and we can pay the rest to your vet directly.*

*For customers with Fast Claims setup and vets that opt into our process.

Getting pet care into your pockets:

  • No googling, no guesswork. 24/7 support, our vet team is just a tap away. Chat to us in-app for personalised advice, or call 24/7 for emergencies.

  • All of this stuff, we’ve put in an app, so that you can manage your pet's plan, treatments, and claims with a tap.