Here are a few things that'll help you to understand your cover if we’re closed and can’t advise you:
• FastClaims - If you've activated FastClaims, you'll find any pre-existing conditions listed in the plan section of your Fetch app. This will include any linked conditions your pet's plan doesn't cover
• The plan section of your app will show you how much of your annual $30,000 limit remains, along with your excess and cover level
• Your PDS is also in your app. This shows you exclusions, and conditions of coverage. We've kept this simple so you can find out what your pet's plan covers easily
• To help you clarify, follow these steps:
◦ Check the type of claim in the cover section
◦ Check the treatment your vet is going to provide against the 'things we don't cover’ section
◦ Double check your T&Cs for anything that might impact your plan
◦ Check you’ve completed the waiting periods for what you need to claim
• Injury claims are covered, as long as the event happened after your wait period (subject to the coverage and conditions in your PDS). Here are some examples:
◦ If your pet is hit by a car
◦ Your pet is bitten by a snake
◦ Your pet has a paralysis tick
◦ Your pet has a has gastric dilatation after going for a run after eating