Vet FAQs


Does Fetch allow pre-approvals or pre-authorisation?

11 Oct 2023

Definitely! Through the Fast Claims process we aim to give more clarity of cover. This lets our customers know if there are any pre-existing conditions which we can’t cover.

In addition, we encourage pre-approvals for specific conditions or treatments so you can check cover. This is useful if you are still worried about pre-existing condition, or if you’d like to check that the type of treatment is covered.

A pre-approval is always our best view at the time, so remember that things can still change between pre-approval and claim, for example the actual treatment provided, or the costs invoiced. This means the outcome, such as the paid amount, could still vary.

Preapprovals are valid for 28 days