Vet FAQs


Who's Fetch Pet Insurance?

11 Oct 2023

Hey there, we're Fetch — vets, data whizzes, techies, and insurance experts transforming the way we care for our pets. With experience caring for 1,000,000+ pets prior to launching Fetch, all our team have backgrounds in pet health - as vets or vet nurses - or with leading insurers around the world.

We aren't just improving things for our customers - we are working on something for you, too. We know the process of submitting insurance claims can sometimes be tricky. That's why we are building a new Vet Portal that offers the same levels of ease and functionality as our customers app. You'll be able to look up cover (things like waiting periods, benefits, limits, excesses, and contribution), check for pre-existing conditions, and get help when you need it.

We’re backed by Aussie and international investors, including AirTree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders.

We’re underwritten by Pacific International Insurance, an APRA-licensee who have significant experience in pet insurance. We have an Australian Financial Services License (No. 540762) and are members of the Australian Financial Authority (AFCA - No. 84529).